Stakeholder table

Stakeholder group

How we enter into discussion

Topics and issues 2023

Our response

Link to material topic

Customers

1

Reputational research (on a quarterly basis);

1

Improved customer experience and customer loyalty;

1

Investment in digital infrastructure;

1

Data security and privacy;

2

NPS measurements (monthly);

2

Improved customer journeys;

2

Further roll-out of our network (5G on mobile and DOCSIS 3.1 in our fixed network);

2

Customer experience;

3

Workshops with customers to gain an effective understanding of the needs, wishes and experiences of the customer (ongoing);

3

Connectivity: constantly connected anytime and anywhere with our fixed and mobile network;

3

Internet of Things solutions;

3

Innovative products and services;

4

Vodafone & Ziggo Community (ongoing);

4

Improved WiFi coverage;

4

Innovative and sustainable products and services Mediabox Next and Next Mini, SmartWifi pods for optimisation of the WiFi network;

4

Reliable and future-proof network;

5

Home of Customer: an in-house location where we interview customers & prospects on wide scope of subjects on usage of products, installation etc. (ongoing);

5

Content;

5

Best business solutions.

5

Digital inclusion.

6

Proactive service: we check with various customers groups whether we can improve their products/service performance (or connectivity) (ongoing).

6

Improved viewing experience.

Employees

1

Heartbeat survey (four times a year);

1

Home-based working
and hybrid working;

1

Further develop a hybrid
working culture;

1

Diversity, equity and inclusion;

2

All Hands sessions (on a quarterly basis);

2

Health and wellbeing
of employees;

2

Create a safe and digital working environment, with a focus on the psychological and mental well-being of our employees;

2

Employer of choice.

3

Joint participation in voluntary activities (ongoing);

3

Digital transformation;

3

Continually invest and develop
our employees by means of an
extensive digital learning platform;

4

Onboarding of new colleagues (monthly);

4

A safe working environment
for all employees;

4

Active diversity, equity
and inclusion policy;

5

Works Council (ongoing);

5

Leadership based on our
leadership profile;

5

Culture crew: with this crew we develop a variety of activities to perpetuate or further enhance the cohesion within the organisation.

6

Monthly CEO update on Intranet.

6

Maximising internal mobility
with continuous support for
personal development;

7

Focus on future skills and
capabilities, rationalisation
and standardisation;

8

A future-proof organisational
structure with scope for
diversity, equity and inclusion.

Government

1

Regular consultation with
the Management Board and
all other levels within the
organisation on a variety
of topics (ongoing);

1

Digital inclusion;

1

We are continuing to provide
our input with regard to risks
policy proposals and are
continuing our efforts to remain
compliant with the latest
legislation and regulations;

1

Climate change;

2

Contact with relevant
parties and organisations at
various times, both within
and outside the legislative
process, about matters
that affect VodafoneZiggo
(whenever relevant);

2

Security and integrity of our networks;

2

Where possible, we will continue to
share our constructive insights with
stakeholders within government;

2

Data security and privacy;

3

Contribute by actively
participating in consultations
in various areas (occasionally);

3

Green and digital transitions;

3

We interact closely with various regulators with
regard to compliance, incidents
and potentially different views
on interpretation of the law;

3

Innovative products and services;

4

Organising working sessions
and information sessions with
professional stakeholders
to engage in dialogue
on material topics of
importance (occasionally);

4

Preventing non-compliance;

4

We engage with local
governments on the best way
to roll out our networks.

4

Digital inclusion;

5

Contributing to roundtable
discussions and expert sessions
(occasionally).

5

Cybersecurity;

5

Circular economy.

6

Roll-out of fixed and mobile networks;

7

Media-related issues.

Industry

1

Regular contact via sector
organisations (for example
NLdigital, VNO-NCW,
Monet) (ongoing);

1

Interoperability;

1

We are continuing to collaborate
constructively with the sectoral
and trade organisations to
coordinate issues associated
with interoperability, etc.;

1

Climate change;

2

Participation in platform
discussions (occasionally).

2

Digital inclusion;

2

Where necessary, we will pull
together as a telecommunications
sector with regard to policy
changes affecting the
telecommunications sector;

2

Data security and privacy;

3

Digital well-being.

3

We work closely with the various regulators
in the area of compliance,
incidents and potentially
differing conceptions about
the interpretation of the law;

3

Innovative products and services;

4

We collaborate with local
government to identify the best
way in which to roll out our
networks in their territory.

4

Digital inclusion.

Society

1

We strive to build (varying,
sometimes temporary)
alliances to put problems
on the agenda, solve them
and/or to influence policy.
Examples of this include the
Alliantie Digitaal Samenleven
(Digital Society Alliance), which
sets out to enable people
to participate in the (digital)
society (occasionally);

1

Digital inclusion;

1

By means of our Progress for Everyone strategic pillar, we
are focusing on improving
society in areas such as digital
inclusion, digital wellbeing
and CO2 reduction;

1

Climate change;

2

We organise events in
collaboration with external
partners in the Green innovation hub (occasionally);

2

Green and digital transitions;

2

We laid down our supplier
requirements in our
Code of Sustainable and
Ethical Purchasing;

2

Data security and privacy;

3

Partner of a wide range
of social organisations
(e.g. Netwerk Mediawijsheid
(Media Literacy Network), ECP, WNF, Beeld & Geluid, Accessibility.nl, Bartiméus,
JINC and VHTO) (ongoing).

3

Sustainable and ethical supply chain.

3

Include 'Progress for Everyone' as one of our strategic pillars.

3

Innovative products and services;

4

Sustainable and ethical supply chain.

Investors community

1

We collaborate on different levels
(from the Management Board
to operational management)
with our parent companies and
(foreign) colleagues (ongoing);

1

Broadband base decline;

1

Clarifying our strategy, network
and financial expectations
to the outside world;

1

Reliable and future-proof network;

2

Publication of financial results
and informing parties such
as the media and analysts
about them (quarterly);

2

Fibre roll-out pressure of competitors;

2

Continue to integrate environmental ambitions into our financing strategy;

2

Climate change;

3

Attending conferences
several times a year, where
analysts can speak with
our senior management
(2 to 3 times a year);

3

Network roadmap;

3

Actions in place to mitigate impact from inflation and competitive pressure.

3

Customer experience;

4

Responding to questions
from analysts/the media about
VodafoneZiggo (ongoing);

4

Capital structure (leverage);

4

Innovative products and services.

5

We provide opportunity to the investor and financial market community to meet our management team (two to three times a year).

5

Macroeconomics (inflation, interest rates & geo-politics).

Suppliers

1

Performance promo planning calls (fortnightly);

1

Demand and supply challenges as a result of several war conflicts in the world;

1

In close alignment with our suppliers supply challenges have been mitigated;

1

Climate change;

2

Evaluation meetings (on a quarterly basis);

2

Inflation in general and its effects on our mutual business;

2

Together with our suppliers, we are implementing sustainable solutions that result in cost reductions, along with reductions in energy and material usage;

2

Data security and privacy;

3

Board meetings (ongoing).

3

Working on the sustainable improvement of our entire organisation, operation and value chain;

3

Partnership with EcoVadis to carry out supplier assessments. This is an evaluation of how well companies have incorporated the principles of CSR within its operations and management system;

3

Sustainable and ethical supply chain;

4

Stepping up with regards to cybersecurity;

4

Ongoing dialogue to keep the business and our customers secure;

4

Circular economy.

5

GenAI, the opportunities for and threats to society and our way of working.

5

Exchanging best practices, apply and continue learning on the GenAI journey.